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Legal Documentation

Terms and Conditions of 916bet — Platform Rules and Guidelines

These are the rules governing the use of the 916bet platform. Please read them carefully before creating an account or placing any bet. By registering, you confirm that you have read and agree to these terms.

Last updated: January 2026

Key Points of the 916bet Terms

A summary of the most important topics — but all users are required to read the full document below.

Registration & Eligibility

916bet is restricted to users aged 18 and over. Each user may hold only one active account. Registration requires accurate information — full name, CPF, date of birth, and a valid email address. Accounts with false information may be closed at any time.

Deposits and Withdrawals via Pix

916bet accepts Pix, bank slips, credit and debit cards, PicPay, Mercado Pago, and TED. The minimum deposit is R$ 20.00 and the minimum withdrawal is R$ 20.00. Pix withdrawals are processed within minutes, with no fees charged by the platform.

Bonuses & Promotions

The welcome bonus of up to R$ 500.00 is subject to a 10x rollover before withdrawal. Bets at minimum odds of 1.40 count toward the rollover. 916bet reserves the right to modify or discontinue promotions with 24 hours' prior notice.

Betting Rules

Confirmed bets cannot be cancelled by the user. The minimum bet is R$ 1.00. If an event is cancelled, the amount is returned to the account balance. 916bet may limit or refuse bets in cases of suspected match manipulation.

Account Security

The user is responsible for keeping their login and password secure. 916bet will never ask for your password by email or phone. If you suspect unauthorized access, contact support immediately through the official channel.

Responsible Gambling

916bet provides self-exclusion tools, deposit limits, and specialized support. Gambling should be a form of entertainment — not a source of income. Users who notice problematic behavior are encouraged to use the available tools.

These Terms and Conditions govern the use of the platform 916bet, available at 916bet.best, and apply to all services offered, including Sports Betting, e-sports, Live Casino, and crash games. By creating an account or performing any transaction on 916bet, the user confirms they have read, understood, and fully agreed to these terms.

1 Acceptance of Terms

Access to and use of the platform 916bet are subject to full acceptance of these Terms and Conditions. Any user who does not agree with any provision of this document should not use 916bet's services.

Acceptance takes place when the user creates an account on the platform, makes a deposit, or places a bet. 916bet recommends that users save or print a copy of this document for future reference.

Important: these Terms and Conditions may be updated periodically. 916bet will notify users of significant changes at least 24 hours in advance by email or platform message. Continued use of the platform after notification constitutes acceptance of the updated terms.

2 Eligibility & Registration

To register and use the services of 916bet, the user must meet the following requirements:

  • Be at least 18 years of age;
  • Be a resident of Brazil or be located in Brazilian territory at the time of use;
  • Not be under an active self-exclusion on any betting platform;
  • Provide accurate, complete, and up-to-date information during registration;
  • Not have had a previous account closed by 916bet for terms violations.

Registration requires the following information: full legal name (as shown on an official ID), CPF, date of birth, a valid email address, and a mobile phone number. 916bet may request additional identity verification documents (RG, CNH, or passport) at any time to confirm the details provided.

Each user may hold only one active account on the 916bet. Duplicate accounts will be identified and closed, with possible retention of balances associated with irregular activity.

3 User Account

The user is solely responsible for the security of their account credentials at 916bet — login credentials, password, and any two-factor authentication codes. 916bet recommends using a strong, unique password that is not shared with other services.

A 916bet will never ask for your password via email, phone, or any other communication channel. If you receive a suspicious message requesting login credentials, report it to official support immediately.

  • Users must keep their registered email address and phone number up to date to receive important communications from the platform;
  • If the mobile phone linked to the account is lost or stolen, the user must contact support immediately;
  • 916bet is not liable for losses resulting from the user's voluntary sharing of their credentials;
  • Accounts inactive for more than 12 consecutive months may be closed, with prior notice sent to the registered email address.

916bet security tip: enable two-factor authentication on your account for an extra layer of protection. Access your profile's security settings at any time.

4 Deposits and Payments

A 916bet accepts the following deposit methods for users in Brazil:

  • Pix — primary method, processed in seconds, available 24 hours a day including holidays;
  • Bank slip (Boleto bancário) — processed within up to 2 business days after payment;
  • Credit and debit card — Visa, Mastercard, and Elo;
  • PicPay — instant processing;
  • Mercado Pago — instant processing;
  • TED Transfer — through Brazil's major banks, including Nubank, Itaú, Bradesco, and Banco do Brasil.

The minimum deposit amount is R$ 20.00. There is no globally defined maximum deposit limit, but 916bet may set specific limits by payment method or user profile for security and regulatory compliance purposes.

All deposits must be made from bank accounts and financial instruments held in the name of the registered user. Deposits made by third parties are not accepted and will be returned to the sender, with possible suspension of the recipient account pending investigation.

Attention: 916bet does not charge fees on deposits. If you notice any additional charges, contact support immediately. Fees may be charged independently by your bank or card issuer and are outside the platform's control.

5 Withdrawals

The minimum withdrawal amount at 916bet is R$ 20.00. Pix withdrawals are processed within minutes of the request, available 24 hours a day. Withdrawals via other methods may take up to 5 business days depending on the method and amount.

To request a withdrawal, the user must:

  1. Have completed the identity verification process (KYC);
  2. Have met the rollover requirements if an active bonus balance is held;
  3. Have the Pix key registered on the account matching the CPF of the 916bet account holder;
  4. No open disputes or investigations related to the account.

A 916bet may request additional documents to process withdrawals above R$ 5,000.00, including proof of identity and proof of address, as an anti-money laundering measure in accordance with applicable regulatory requirements.

Withdrawals to accounts held in a name other than the registered user's will be refused and the amount returned to the account balance. 916bet is not liable for withdrawals sent to incorrect Pix keys provided by the user.

6 Bonuses & Promotions

A 916bet offers bonuses and periodic promotions subject to specific terms and conditions. The welcome bonus of up to R$ 500.00 is available to new users who make their first deposit via Pix or another accepted payment method.

General rules applicable to all 916bet bonuses:

  • The standard rollover is 10x the bonus amount received;
  • Only bets with a minimum odd of 1.40 count toward rollover completion;
  • The deadline to meet the rollover requirement is 30 days from the date the bonus is granted;
  • Cancelled, voided, or low-risk market bets as specified by 916bet do not count toward the rollover;
  • Unused bonuses within the valid period will be automatically removed from the balance;
  • Each promotion may have additional specific conditions described on the offer page.

About the bonus balance: bonus balance and real balance are kept separate in the 916bet account. Withdrawals can only be made using real balance. Bonus balance becomes real balance once the required rollover is fully completed.

A 916bet reserves the right to cancel promotions, adjust rollover requirements, or revoke bonuses that were incorrectly granted in cases of abuse, use of multiple accounts, or any irregularity detected on the user's account.

7 General Betting Rules

Bets placed at 916bet follow the general rules below, applicable to all sports available on the platform:

  • The minimum bet is R$ 1.00 per slip;
  • A confirmed and accepted bet cannot be cancelled or modified by the user;
  • 916bet reserves the right to refuse or limit bets for risk management reasons, without any obligation to provide justification;
  • In the event of an odds error (an odd that is clearly incorrect or inconsistent with the market), 916bet may void the bet and refund the staked amount;
  • Bets placed after the official start of an event will only be accepted if the live betting feature is active for that specific market;
  • Bet outcomes are based on the official result declared by the competent governing body of the championship or tournament, including extra time where applicable according to the specific market rules.

In accumulator bets, the voiding of one or more events results in the combined odds being recalculated based on the remaining events. The bet is not automatically cancelled due to the voiding of a single component.

8 Sports Betting

The Sports Betting section of the 916bet covers football (Brasileirão Série A and B, Copa do Brasil, Copa Libertadores, Copa Sul-Americana, and European leagues), basketball (NBB, NBA), volleyball, MMA/UFC, tennis, and e-sports, among others.

Specific rules for Sports Betting at 916bet:

  • Cancelled or postponed matches: pre-match bets are voided and the amount refunded if the event does not take place within 48 hours of the originally scheduled date and time;
  • Results: are based on the result at the end of regular time (90 minutes in football), unless the market explicitly states that extra time and/or penalties are included;
  • Live betting: 916bet may temporarily suspend live markets during critical moments in a match (goals, red cards, VAR). Bets confirmed before the suspension remain valid;
  • Broadcast errors: 916bet is not responsible for betting decisions made based on delayed streams or incorrect live scores displayed on the platform.

9 Casino & Crash Games

A 916bet offers live casino games (roulette, blackjack, baccarat, poker), slots, and crash games. These games are provided by licensed third-party providers and are subject to their own technical rules and return-to-player (RTP) percentages.

  • Casino games and crash games use certified random number generators (RNG) to ensure the randomness of results;
  • Bonus balances obtained through sports promotions may have restrictions on use in casino games — check the specific conditions of each promotion;
  • Technical failures occurring during a game session (internet disconnection, server error) are handled in accordance with the rules of the specific game provider. 916bet is not liable for losses resulting from connectivity issues on the user's device;
  • In crash games, 916bet will display the recent multiplier history for reference, but past results do not guarantee future outcomes.

10 Prohibited Conduct

The following conduct is strictly prohibited on the platform 916bet and may result in immediate account closure and balance retention:

  • Creating multiple accounts under the same user or CPF;
  • Use of automated software, bots, or scripts to place bets;
  • Deliberately exploiting system errors or incorrect odds;
  • Money laundering or any attempt to use the platform for unlawful purposes;
  • Account sharing with third parties;
  • Coordinating with other users to manipulate markets or abuse promotions (organized bonus hunting);
  • Use of a VPN or other means to conceal your real location and bypass geographical restrictions;
  • Any attempt to hack, compromise, or overload the 916bet infrastructure.

Consequences: 916bet may close accounts, withhold balances related to prohibited conduct, and report suspicious activity to the relevant authorities under applicable Brazilian law, including the Central Bank of Brazil in cases involving irregular financial transactions.

11 Account Closure

Users may request voluntary closure of their account at 916bet at any time through support or account settings. When requesting closure:

  • Pending bets will still be settled according to official results;
  • Available real balance will be returned via Pix to the registered key after security verification requirements are met;
  • Bonus balance will be canceled;
  • Betting history will be available for up to 90 days after account closure for the user's own audit purposes.

A 916bet may unilaterally close accounts in cases of terms violations, proven fraud, suspected money laundering, or a directive from a competent authority. When an account is closed due to a violation, the balance may be withheld during the investigation process.

12 Responsible Gambling

A 916bet believes that betting is a form of entertainment, not an income strategy. That's why the platform offers a robust set of responsible gambling tools:

  • Deposit limit: the user may set daily, weekly, or monthly limits in the account settings section;
  • Temporary self-exclusion: available for periods of 7, 30, or 90 days — during this period the user will not be able to access the platform;
  • Permanent self-exclusion: the user may request permanent account closure with no possibility of reactivation;
  • Full history: the full history of bets and financial transactions is accessible from the account at any time;
  • Specialized support: 916bet's support team is ready to guide users who notice problematic behavior and refer them to appropriate help services.

A 916bet verifies the age of all users during registration and immediately blocks accounts belonging to users under 18 upon identifying the irregularity. Parents and guardians should use parental control software to prevent minors from accessing the platform. For more information, visit our Responsible Gambling.

13 Privacy and Data

The collection, storage, and use of users' personal data by 916bet are governed by our Privacy Policy, available at 916bet.best/privacy-policy. By accepting these Terms, the user also consents to the Privacy Policy.

In summary, 916bet:

  • Uses personal data exclusively for platform operation, identity verification, fraud prevention, and service-related communications;
  • Does not sell or share personal data with third parties for marketing purposes without the user's explicit consent;
  • Applies 256-bit SSL encryption to all communications between the user's device and the platform's servers;
  • Follows the principles of the General Data Protection Law (LGPD) in handling the personal data of Brazilian users.

14 Limitation of Liability

A 916bet is not liable for:

  • Financial losses resulting from bets placed by the user — betting involves risk and uncertain outcomes;
  • Temporary service interruptions caused by scheduled maintenance, third-party infrastructure failures, or events beyond the platform's control;
  • Transaction delays caused by financial institutions, card operators, or the Central Bank of Brazil;
  • Losses resulting from unauthorized use of the user's account when caused by the user's own negligence in safeguarding their credentials;
  • Betting decisions based on third-party information, delayed broadcasts, or analysis from outside the platform.

The maximum liability of 916bet under any circumstances is limited to the real balance available in the user's account at the time of the triggering event.

15 Changes to the Terms

A 916bet may update these Terms and Conditions at any time to reflect regulatory, operational, or product changes. Users will be notified of significant changes at least 24 hours in advance via the registered email address or a prominent message on the platform.

Minor changes, such as spelling or formatting corrections that do not alter the meaning of any clause, may be made without prior notice. The "last updated" date at the top of this document will always be refreshed with each revision.

Continued use of the platform after changes take effect constitutes acceptance of the new terms. If you do not agree with the changes, you must close your account before the new rules come into force.

16 Contact and Support

For questions, complaints, or requests related to these Terms and Conditions, users may contact 916bet through the following channels:

  • Email: contato@916bet.best — support in Brazilian Portuguese, response within 24 hours;
  • Live chat: available directly on the platform, 24 hours a day, 7 days a week, including national holidays;
  • Help center: the Frequently Asked Questions covers the most common questions about registration, betting, payments, and promotions.

A 916bet commits to responding to formal complaints within 5 business days with a clear, well-founded position. Complaints related to financial transactions are treated as a priority and addressed within 48 hours.

Jurisdiction: disputes between the user and 916bet will preferably be resolved through direct negotiation. If an amicable resolution is not possible, both parties agree that the courts of the user's domicile in Brazil shall have jurisdiction to settle any disputes, waiving any other jurisdiction, however privileged it may be.

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Questions about the terms? We're here

We know that legal documents can be long and full of technical details. That's why 916bet maintains a Brazilian Portuguese support channel available 24 hours a day to clarify any aspect of these Terms and Conditions before you make any decision.

Our team is available via live chat on the platform or by email at contato@916bet.best. Whether your question is about how the rollover works, what happens if a match is canceled, how the identity verification process works, or any other topic covered in this document — just reach out.

A 916bet also maintains the Frequently Asked Questions updated with straightforward answers to the most common questions. It's a good first stop before opening a support ticket.

Your data is safe at 916bet. 256-bit SSL encryption on all transactions. Your personal data is never shared with third parties without your consent. Read our Privacy Policy complete.

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Frequently Asked Questions — 916bet Terms and Conditions

The most common questions about the platform's rules, answered directly.

Yes. Use of 916bet is strictly restricted to users aged 18 and over. During registration, the CPF provided is verified to confirm the user's age. Accounts found to belong to users under 18 are closed immediately upon identification, with any real balance refunded. 916bet does not permit or tolerate the use of the platform by minors.

No. Each user may hold only one active account at 916bet. Duplicate accounts are detected automatically by the system and closed. Balances associated with duplicate accounts may be withheld during the investigation process. If a previous account was closed due to a terms violation, opening a new account is not permitted.

The standard rollover for the 916bet welcome bonus is 10x the bonus amount received. For example: if you deposited R$ 100.00 and received R$ 100.00 in bonus funds, you must place bets totaling R$ 1,000.00 at minimum odds of 1.40 to release the bonus balance for withdrawal. The time limit is 30 days. Canceled or voided bets do not count toward the rollover.

If an event is postponed and does not take place within 48 hours of the originally scheduled date and time, the pre-game bet is voided and the full amount is returned to the real account balance at 916bet. For accumulator bets, the voided event is removed from the slip and the odds are recalculated based on the remaining events. For live bets, the policy may vary depending on the stage of the match at the time of the interruption.

Yes. 916bet reserves the right to refuse or limit bets for risk management reasons, without any obligation to provide justification. This is standard practice in the betting industry and occurs primarily with high-volume professional bettors or in cases where bets are placed on odds identified as erroneous. This does not affect the vast majority of users who use the platform for entertainment.

To request self-exclusion, go to the responsible gambling settings in your account or contact support via live chat or email at contato@916bet.best. You may choose a temporary self-exclusion of 7, 30, or 90 days, or request a permanent block. During the self-exclusion period, access to your account will be suspended and no marketing communications will be sent. Withdrawals of any pending real-money balance may still be requested during the self-exclusion period.

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